Comments on: Your precious coffee policy http://www.jacobgrier.com/blog/archives/1243.html Coffee, Cocktails & More Fri, 21 Nov 2008 17:22:28 +0000 http://wordpress.org/?v=2.3.2 By: Jonathan Blanks http://www.jacobgrier.com/blog/archives/1243.html#comment-353298 Jonathan Blanks Fri, 18 Jul 2008 14:11:48 +0000 http://www.jacobgrier.com/blog/archives/1243.html#comment-353298 WaPo via the Trib. Wow. http://www.chicagotribune.com/news/nationworld/chi-coffee-bloggerjul18,0,5656082.story WaPo via the Trib. Wow.

http://www.chicagotribune.com/news/nationworld/chi-coffee-bloggerjul18,0,5656082.story

]]> By: Ula http://www.jacobgrier.com/blog/archives/1243.html#comment-352795 Ula Thu, 17 Jul 2008 05:48:19 +0000 http://www.jacobgrier.com/blog/archives/1243.html#comment-352795 I read about this on boingboing and was going to email you to see if you heard, but obvs you were there! :) The whole time I read the original story, I just knew the guy was being a douche. I could just tell even in the way he wrote it. Even if he had bad service or thought it was weird to have such a policy, the normal thing would be just to say "that's weird, you weirdo! you just gave me a cup of ice and espresso to let me do it myself!" and let it go. To have such a reaction makes me think there was some assholery going on. Maybe it's just cause I've been a barista before (nowhere fancy, but not a Starbucks) but I've had shitty service from many a stuck-up Portland server and never felt the need to 1) leave such a rude tip and 2) go blog about it. But that's just me. I read about this on boingboing and was going to email you to see if you heard, but obvs you were there! :) The whole time I read the original story, I just knew the guy was being a douche. I could just tell even in the way he wrote it. Even if he had bad service or thought it was weird to have such a policy, the normal thing would be just to say “that’s weird, you weirdo! you just gave me a cup of ice and espresso to let me do it myself!” and let it go. To have such a reaction makes me think there was some assholery going on. Maybe it’s just cause I’ve been a barista before (nowhere fancy, but not a Starbucks) but I’ve had shitty service from many a stuck-up Portland server and never felt the need to 1) leave such a rude tip and 2) go blog about it. But that’s just me.

]]> By: RumorsDaily http://www.jacobgrier.com/blog/archives/1243.html#comment-352774 RumorsDaily Thu, 17 Jul 2008 05:18:34 +0000 http://www.jacobgrier.com/blog/archives/1243.html#comment-352774 Ah. Do you guys have security footage of this whole thing? I'd like to watch the whole thing now and pull out the "he said" from the "she said." Ah.

Do you guys have security footage of this whole thing? I’d like to watch the whole thing now and pull out the “he said” from the “she said.”

]]> By: Nick Cho http://www.jacobgrier.com/blog/archives/1243.html#comment-352703 Nick Cho Wed, 16 Jul 2008 21:13:41 +0000 http://www.jacobgrier.com/blog/archives/1243.html#comment-352703 @RumorsDaily That's not why David said "That's not cool." I posted a follow-up a couple hours ago on: murkycoffee.com. Jacob: nice blog post. Thanks for the props. @RumorsDaily

That’s not why David said “That’s not cool.” I posted a follow-up a couple hours ago on: murkycoffee.com.

Jacob: nice blog post. Thanks for the props.

]]> By: RumorsDaily http://www.jacobgrier.com/blog/archives/1243.html#comment-352682 RumorsDaily Wed, 16 Jul 2008 20:45:40 +0000 http://www.jacobgrier.com/blog/archives/1243.html#comment-352682 You had a better view of it than anyone online, so your opinion is certainly worth adding to the mix (you're like ice into an americano, not an espresso). That being said, it's one thing for the store not to stock an item, or to explain to customers why they might not really want what it is they're asking for, but it's odd to refuse to pour some ice into a cup for a customer when you've got the ice and you've got the cup. From my slanted hindsight, it seems like the better course of action, and the one more likely to convince the customer that what they want isn't the best option available to them, is to politely explain that while you're happy to provide what they've asked for, they might prefer the alternative drink which provides a much better taste due to the complex interaction between coffee and ice (or whatever). A polite explanation to explain the policy, versus a steadfast refusal pair with a "that's not cool" is a lot more likely to both win over customers and provide a heightened coffee drinking experience. The explanation about not giving out ice to avoid the ghetto latte scam made more sense. You had a better view of it than anyone online, so your opinion is certainly worth adding to the mix (you’re like ice into an americano, not an espresso).

That being said, it’s one thing for the store not to stock an item, or to explain to customers why they might not really want what it is they’re asking for, but it’s odd to refuse to pour some ice into a cup for a customer when you’ve got the ice and you’ve got the cup.

From my slanted hindsight, it seems like the better course of action, and the one more likely to convince the customer that what they want isn’t the best option available to them, is to politely explain that while you’re happy to provide what they’ve asked for, they might prefer the alternative drink which provides a much better taste due to the complex interaction between coffee and ice (or whatever). A polite explanation to explain the policy, versus a steadfast refusal pair with a “that’s not cool” is a lot more likely to both win over customers and provide a heightened coffee drinking experience.

The explanation about not giving out ice to avoid the ghetto latte scam made more sense.

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